Delivery and Returns

We will endeavour to ship all items within 5 days.

In the event of a product being out of stock you will be notified and either be given an estimated due date of when the product is due back into stock or be issued with a refund.

If your order is urgent please contact me and we will endeavour to arrange quicker delivery via courier (at your cost)

Click & Collect

We are open for collection 10-5pm Monday to Saturday


We do aim to re-use and recycle packaging as much as possible in order to be friendly to the environment and also to keep the costs down of our products and services. Please don't be surprised if some of the packing is re-purposed. Any packing nuggets we use are made of cornstarch and are water soluble, therefore can go on a compost.


While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts. To make a return for a refund or exchange, you’ll need to follow the instructions set out below.

You have the right to cancel your order within 14 days of receipt of the goods. The easiest way to do this is to return the goods to us in accordance with the below instructions. If you are unable to return the goods to us before the 14 day period has expired you need to notify us of your intention to cancel, always within the 14 day period. To do so, simply email

You must return the goods to us in their original condition within 14 days of the date on which you informed us that you wished to cancel (or, if you have not told us that you wish to cancel, within 14 days of receipt of the goods).

We will then refund your purchase within 14 days of receiving the returned goods. Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

Send to: Returns, Emily Charlotte Furniture, 29 Main Street, Shenstone WS14 0LZ

If you need some help, or have any questions, please contact us on 07590900550 we are more than happy to help.

As long as any goods you send back to us are in their original condition, we will refund your purchase within 14 days of receiving your package. The purchaser is responsible for the cost of returning goods.

Unfortunately we are unable to refund large furniture items so please be sure before you purchase. We are more than happy to send you additional photos prior to purchase, just send us an email.